❓ FAQ
Answers to all your questions about qb99
Bonuses, withdrawals, account, security, or betting — whatever you want to know about qb99, you'll find clear and straightforward answers on this page.
qb99 is a safe and reliable online gaming platform for players in Bangladesh. From new players to experienced users, everyone has questions. How do I get the welcome bonus? How long does a withdrawal take? Is my account secure? On this page we have provided detailed answers to the most frequently asked questions about security, bonuses, betting, withdrawals, and accounts — in plain and direct language.
Security & Privacy
A strong password should be at least 10 characters long and must include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. Keep a separate password for each platform and change it regularly. Using a password manager app adds an extra layer of security.
If you suspect your account has been compromised, change your password immediately. Then contact qb99's 24/7 live chat or send an email to [email protected]. The support team will review your account activity and take the necessary steps. Until the issue is resolved, avoid logging in from other devices.
Absolutely not. No qb99 staff member will ever ask for your OTP, bKash PIN, Nagad PIN, or account password over the phone or in chat. If someone claims to be from qb99 and asks for this information, it is a scam. Ignore such contact and report it to our official support. Always keep your financial information to yourself.
Fake sites often use similar names or designs. Always verify the URL https://qb99.lat in your browser's address bar. Do not log in by clicking unknown links or advertisements. The official site has an SSL certificate (look for the padlock icon). If in doubt, type the URL directly into your browser.
Cricket & Sports Betting
Yes, qb99 offers betting on BPL, T20 World Cup, IPL, and various other international tournaments. All popular cricket events, including Bangladesh Tigers matches, are available on the platform. Pick your preferred match and place bets from the available markets. All match betting options can be found in the Sports section.
The most popular cricket markets include Match Winner (which team wins), Toss Winner, Total Runs in the First Innings, Top Batsman, Top Wicket-Taker, Over/Under Runs, and Series Winner. For example, in a Bangladesh vs India match, you can bet on the Match Winner or Top Scorer market.
Live betting or in-play betting means placing bets in real time while a match is in progress. As the game advances, the odds change — so timing your bet correctly matters. In qb99's live betting section, you can see ongoing matches and updated odds. A stable internet connection helps you make quick decisions.
Decimal odds are straightforward to read. Say the odds are 2.50 — if you bet ৳100 and win, you receive a total of ৳250 (including your stake). That is: total return = stake × odds. Higher odds mean a lower chance of winning, but a bigger reward if you do win. qb99 displays all odds in decimal format.
If a match is cancelled or declared no result due to rain or any other reason, the bet amount is generally refunded. However, some markets have their own settlement rules. qb99's betting terms and conditions detail the voiding policy for each market. If you run into any issues, contact the support team.
How to Withdraw
Yes, withdrawals at qb99 are available 24 hours a day, 7 days a week. Processing does not stop at night or on public holidays. Typically, funds reach your bKash, Nagad, Rocket, Upay, or bank account within 1 hour of your request. So you can submit a withdrawal request at any time with confidence.
The minimum withdrawal amount at qb99 is ৳1,000. Withdrawal requests below this amount are not possible. As long as your balance is ৳1,000 or more, you can withdraw at any time via bKash, Nagad, Rocket, Upay, or bank transfer.
Withdrawal requests are usually completed within 1 hour. If it takes longer and the status still shows "Pending," first make sure your account details are correct. Then contact live chat or reach out at [email protected] — the support team will look into it promptly.
Yes, winnings from a bonus can be withdrawn, but you must first meet the wagering requirement. For the welcome bonus, you only need to wager 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must complete ৳1,000 × 25 = ৳25,000 in bets before withdrawing the winnings from that bonus.
Bonuses & Offers
Simply open a new account at qb99 and make your first deposit to receive the welcome bonus. The bonus is 100% of your first deposit, up to ৳5,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus, bringing your total balance to ৳2,000. No separate code is needed — the bonus is added automatically on your first deposit.
Generally, slots, fishing games, table games, and sports betting at qb99 count toward wagering. However, the contribution rate may differ for some games. Check the bonus terms and conditions page for the full list, or ask the support team. Games that are excluded are usually listed on the terms page.
At qb99, wagering is calculated only on the bonus amount, not on the deposit. Say you received a ৳1,000 bonus — you would need to place ৳1,000 × 25 = ৳25,000 in bets. No matter how large the deposit is, wagering is always based on the bonus amount.
Yes, an active bonus can generally be cancelled. However, cancelling a bonus will forfeit both the bonus balance and any winnings earned from that bonus. Keep this in mind before cancelling a bonus. Contact the support team for details on the cancellation process.
No, the welcome bonus can only be claimed once per player. If the same person tries to open a new account to claim the bonus again, it will be considered a violation of the bonus policy and the account may be suspended. qb99 enforces this rule strictly to ensure fair play.
Account Questions
Click the "Forgot Password?" option on the login page and enter your registered email or phone number. A verification code will be sent — use it to set a new password. If you still have trouble, contact qb99's live chat. The support team will verify your identity and assist you.
Yes, you can log in to your qb99 account from any device. When logging in from a new device for the first time, a verification code may be requested for security purposes. This is a normal process that keeps your account safe. Enter the correct username and password to complete the login.
No, opening an account at qb99 is simple and quick. Generally, all you need is a valid phone number or email address and some basic information to complete registration. Please note that qb99 is only for players aged 21 and above. Provide accurate information during registration — it will be needed for withdrawals later.
Usernames must generally be 6–20 characters long and can only contain letters and numbers. Passwords should be at least 8 characters and ideally include a mix of letters and numbers. Avoid simple passwords (such as "123456" or "password"). The registration page provides format guidelines.
If your account is suspended or closed, contact qb99's support team directly. Live chat is available 24/7, or you can send an email to [email protected]. Support is available in both Bengali and English. Providing your account username and a description of the issue will help get it resolved faster.
Still have questions?
If you didn't find the answer here, don't worry — qb99's support team is available around the clock. You can get help in either Bengali or English.
Live Chat
Get instant help 24 hours a day, 7 days a week. Start a live chat from the qb99 login page or anywhere on the site.
Email Support
[email protected] — email us for detailed questions or complaints. The team will respond promptly.