qb99's Privacy Policy

1. Introduction

qb99 is a secure and reliable online gaming platform. We place the highest importance on the privacy of our users' personal information. This privacy policy describes what types of information we collect when you use the qb99 website, how we use that information, and how we keep it protected.

By using the qb99.lat website or mobile platform, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully. If you disagree with any part of this policy, please stop using our services and contact us for assistance.

2. Information Collection

To register an account and provide services on the qb99 platform, we may collect the following types of information:

2.1 Information Provided Directly by You

When you create an account on qb99 or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Messages exchanged with the support team via chat or email

2.2 Automatically Collected Information

When you use the qb99 platform, our system automatically records certain technical information:

• IP address and device identity
• Browser type, version, and operating system
• Cookies and session identifiers
• Navigation history and click patterns on the platform
• Login time and session duration
• Gaming activity and transaction history

2.3 Information Received from Third-Party Sources

In some cases we may receive information through third-party service providers, such as payment gateways or identity verification agencies. This information is used solely to improve the security of your account and the quality of our services.

3. Purpose of Using Information

qb99 uses the collected information for the following purposes:

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Customer support and complaint resolution
• Ensuring platform security and preventing fraud
• Ensuring responsible gaming and age verification
• Meeting applicable legal obligations
• Improving service quality and refining the user experience
• Sending promotional communications where applicable (subject to your consent)

4. Cookie Policy

The qb99 website uses cookies. Cookies are small data files stored in your browser that make your next visit easier and more personalized.

4.1 Types of Cookies

• Essential cookies: Essential for the site to function properly — used for login sessions and security.
• Analytical cookies: Used to analyze platform usage and collect information for improvements.
• Functional cookies: Used to remember your preferences and settings.

You can disable cookies at any time through your browser settings. However, doing so may limit some features of the platform.

5. Sharing of Information

qb99 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Our trusted service provider companies — such as payment processors (bKash, Nagad, Rocket, Upay, and associated banks), technology support providers, and identity verification agencies — may access only the information necessary to provide services. They are required to comply with our privacy standards.

5.2 Legal Obligations

If qb99 is required to provide information under the order of a competent court, government authority, or legal process, it may do so in compliance with the law. In such cases, only the minimum necessary information will be shared.

5.3 Business Transfers

If qb99 undergoes a merger, acquisition, or asset transfer, user information may form part of that process. In such a case, we will notify you in advance and your rights will be preserved.

6. Data Security Measures

To protect your information, qb99 applies industry-standard security measures:

• SSL/TLS encryption for all data transmissions
• Passwords secured with bcrypt hashing
• Payment information stored in accordance with PCI-DSS standards
• Regular security audits and penetration testing
• Strict data access control policies for staff
• Automated monitoring systems to detect suspicious activity

However, transmitting data over the internet is not entirely risk-free. We strive for the highest level of protection, but absolute security cannot be guaranteed.

7. Data Retention Period

qb99 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.

Financial transaction records may need to be retained for an extended period as required by regulations. After that period, the information will be securely deleted.

8. User Rights

Every user registered on the qb99 platform enjoys the following rights:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. This request can be made via live chat or email.

8.2 Right to Correct Information

If any information stored about you is incorrect or out of date, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations or ongoing transactions may not be immediately deletable.

8.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. This can be done through account settings or via the support team.

9. Protection of Children and Minors

qb99 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration. If we become aware that a minor's information has entered our system, we will immediately delete it and close the relevant account.

10. International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, qb99 ensures that adequate protection measures are in place in both countries. We follow relevant agreements and standards for all international transfers.

11. Policy Changes

qb99 may update this privacy policy from time to time. The updated policy will be published on this page and the effective date will be clearly noted. For important changes, a notification will be sent to your registered email or displayed within the platform.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy.

12. Third-Party Links and Services

If the qb99 platform contains links to third-party websites, the privacy policies of those sites will apply. qb99 is not responsible for the data protection practices of those external sites. We recommend reading the privacy policy of any third-party site before visiting it.